Personal Data
How We Handle Your Personal Data
Helsingborg City processes your personal data when you use the services provided by the municipality or when you interact with the municipality in any way. Here, we describe how Helsingborg City manages your personal data.
Who Handles Your Personal Data?
Helsingborg City consists of various committees and companies. Each committee and company is responsible for ensuring that personal data is processed legally and correctly within its organization. This means that these committees and companies are the data controllers.
Legal Processing
We process your personal data in accordance with applicable laws. This may include collecting, storing, or performing other actions related to your personal data. We only process the data necessary and take appropriate measures to protect access to your personal data.
You have the right to contact us to find out what personal data we handle about you. See more about your rights below.
How Do We Collect Your Personal Data?
When you contact Helsingborg City’s contact center, municipal departments, or companies, we collect personal data about you. For example, this may happen if you apply for building permits, childcare, school enrollment, financial assistance, send emails, contact us via social media, or use the city’s e-services.
Helsingborg City also receives personal data from other sources, such as other authorities or the Swedish Tax Agency, to update addresses or verify legal guardianship of minors.
What Data Is Processed?
Helsingborg City processes personal data that you provide to us to maintain contact with you, such as your name, email address, phone number, and postal address, and in some cases, your personal identification number. Additionally, other information necessary for decision-making in specific cases may be processed.
Why Do We Use Your Data?
- Helsingborg City processes personal data for various purposes, including:
- Handling inquiries to the city’s contact center or other departments.
- Managing cases and making decisions regarding individuals (official duties).
- Providing good service when municipal services are used.
- Receiving and processing feedback.
- Fulfilling legal obligations, such as responding to public record requests.
- Fulfilling contractual obligations, such as when purchasing cultural passes or booking weddings.
- Informing about our services through websites and social media.
- Sending newsletters from various city departments.
- Sending SMS notifications, such as regarding student absences.
When Are We Allowed to Process Your Data?
Helsingborg City has the right to process your personal data when necessary to:
- Fulfill a legal obligation.
- Carry out a task in the public interest.
- Perform official duties.
- Fulfill a contract with you.
We may also process personal data with your consent. If we process your data based on consent, you will receive clear information about what you are agreeing to and how you can withdraw your consent.
Who Can Access Your Personal Data?
Your personal data is managed by Helsingborg City and, in some cases, its data processors (e.g., IT service providers). We only share your data with third parties when legally required, such as in contact with other authorities or when necessary to protect rights.
If needed, data may be shared with service providers in education, social services, or healthcare.
If you contact Helsingborg City through social media (e.g., Facebook, Instagram, Twitter), your information is always transferred to a third party (the platform provider). We recommend avoiding sharing sensitive information via social media.
Data Transfers Outside the EU/EEA
Personal data is only transferred to countries outside the EU/EEA if they have an adequate level of protection or if appropriate safeguards are in place under the General Data Protection Regulation (GDPR).
Public Records
Documents submitted to Helsingborg City become public records. Anyone can request access to them. We always perform a confidentiality review under the Public Access to Information and Secrecy Act before disclosing documents containing personal data.
How Long Do We Store Your Data?
Helsingborg City follows the Swedish Archives Act. Each committee and company has document management plans that specify when records containing personal data may be deleted.
Your Rights
You have the right to request information about the personal data we process about you. You can make a request via our e-service or by submitting a signed written request by mail, including your name and personal identification number. This ensures we provide the information to the correct person.
If you believe the data we process is incorrect or irrelevant, you may request corrections. In some cases, data can be deleted, but we cannot remove personal data from public records that must be archived.
You may withdraw consent at any time, meaning we will stop processing your data for that specific purpose. Withdrawal does not affect the legality of processing conducted before consent was withdrawn.
If you have complaints regarding our data processing, you may contact the Swedish Authority for Privacy Protection (IMY). More information is available on their website.
Data Security
Helsingborg City continuously takes appropriate technical and organizational measures to protect your personal data.
Cookies
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How to Contact Us
For questions about how we process your personal data, contact Helsingborg City’s contact center at +46 (0)42-10 50 00, email kontaktcenter@helsingborg.se, or contact the relevant department directly.
To reach Helsingborg City’s Data Protection Officer, email dataskyddsombud@helsingborg.se, call +46 (0)42-10 50 00, or send mail to:
Helsingborgs stad
251 89 Helsingborg, Sweden